We're here to help
Whether you need technical support, want to report an issue, or have questions about CDMIS — reach out and we'll get back to you promptly.
Email Support
support@cdmis.ug
For general inquiries and technical support. We respond within 24 hours.
Phone Support
+256 700 000 000
Available Monday to Friday, 8:00 AM – 5:00 PM EAT.
Office Address
Kampala, Uganda
Catholic Secretariat, Plot 672, Mengo Hill Road, Kampala.
Send a Message
Get in touch with our team
FAQ
Common Questions
Access is granted by your Diocese Administrator. Contact your diocesan office to request a user account with the appropriate role.
Yes. CDMIS is fully responsive and works on smartphones, tablets, and desktop browsers without any app installation.
All data is encrypted in transit (HTTPS) and at rest. Role-based access ensures users only see data relevant to their level of the hierarchy.
The transfer module handles this — a request is submitted, approved by the receiving parish admin, and all records are automatically reassigned.
Yes. Administrators can export Christian lists, sacramental records, and group membership data for external reporting.
Contact your Diocese or Parish Administrator to reset your password. System admins can manage user credentials from the Users module.
Support
How we support you
Our team provides multi-level support to ensure CDMIS runs smoothly for every diocese.
Documentation
Comprehensive user guides and admin manuals covering every module and workflow in CDMIS.
Training
On-site and remote training sessions for diocese administrators, parish staff, and group leaders.
Technical Support
Dedicated technical support via email and phone for system issues, data problems, and access management.
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